Featured Speakers :

Velocity Digital
Mike McGrail
Director
Velocity Digital
Mobile Vikings
Dorien Aerts
Marketing Director
Mobile Vikings
Deutsche Telekom
Nora Aradi
Senior Social Media Expert
Deutsche Telekom
giffgaff
Gregg Baker
Head of Community Management
giffgaff
Swisscom
Jan Biller
Social Media/Community Manager & Business Owner Social Media Support
Swisscom
UPC Ireland
Georgina Bowes
Head of Online and Direct Marketing
UPC Ireland
BT
Ben Donkor
Social Media & Online Analyst
BT
UPC Nederland
Annefloor Samsom
Segment Manager - Social Media Management
UPC Nederland
Vipnet
Hrvoje Puljko
Community Forum Expert
Vipnet
Telefonica Spain
Emilio Rodriguez Menendez
Social Media Manager, Movistar Online Community
Telefonica Spain
Orange Poland
Tomasz Sulewski
Head of Social Media Strategy & Coordination
Orange Poland

By the end of 2015, 81% of CSPs will be leveraging social technologies to transform the customer experience (Telesperience report, Feb 2014).

But why?

Over the last few years, social networks have become a global unmoderated focus group, where customers engage with each other about their experiences of a product or service, whether good, bad or ugly. As customer experience has long been the key differentiator for today’s telecoms operators, it is imperative that they join this new social landscape and understand what their customers really think of them.

So how can you extract relevant insights from social channels to drive real business improvements? How can you respond to your customers in real-time to ensure their satisfaction and loyalty? And most importantly: how can you demonstrate a clear ROI to ensure senior management buy-in and investment for these new strategies?

At the Telecoms Social Network Summit, make the most of 2 days of case studies and interactive sessions, led by the telecoms industry’s social pioneers, to find out how to leverage social networks and connect with your customers.

Discover how to align your corporate branding and customer care objectives to ensure the greatest impact from your most visible customer communication channel, and identify and generate advocacy from the social influencers within your customer base.

Plus, with growing sensitivity surrounding customer privacy, learn how you can stimulate customer ‘opt-ins’ and capitalise on social media insights without breaching privacy regulation.

Top reasons to attend the Telecoms Social Network Summit

  • Participate in the only operator-led event in the market to discuss how operators can leverage social networks to gain actionable insight and enhance the profitability of their customer base
  • Learn from exclusive operator case studies about how to demonstrate an ROI from your social media investments
  • Hear from the social media giants about how operators can capitalise on their services and drive new revenues
  • Deep-dive your social network analytics challenges during 12+ hours of interactive discussions and networking
  • Network and learn from high-quality prospects, with an average of 70% operator attendance across Telecoms IQ’s customer management events

Who will you meet at the Telecoms Social Network Summit?

Meet, network with and learn from senior experts from fixed-line, cable and mobile operators and MVNOs, including Directors, Heads, Senior Managers and Specialists of:

  • Social Media
  • eCare
  • eCRM
  • eCommerce
  • Community Management
  • Social Support
  • Social Insights
  • Digital Marketing
  • Marketing Analytics
  • Brand Development

What your peers have said about Telecoms IQ’s customer experience and analytics events:

“I have always picked up good learnings from Telecoms IQ’s conferences and, as a result, we have been able to improve our overall approach to Customer Experience and help embed this into the businesses.” Director of Customer Experience, Telefónica Europe
“The event was an extremely useful catalyst to driving our future plans"Country Marketing Director, Liberty Global
"It was an inspiring and insightful experience with many opportunities to exchange ideas with peers”Section Manager, Telekom Srbija
“Excellent conference – I took some great insights away”CRM Analyst, giffgaff

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